Work · client case studies

Work built
for businesses.

Selected websites, commerce experiences and software systems designed and engineered by Tfora. Things owned and operated by Tfora live under Products →

Client-style build

AI Support Pilot for a Shopify Brand

Grounded AI assistant answering top questions with human handoff — product-grade discipline, client-scoped build.

AI AssistantShopifyHandoff

Problem: Same 20 questions daily; owner answered between packing orders.

Solution: AI assistant trained on FAQs + policies + catalogue; low-confidence → human handoff with conversation summary.

Features: Grounded answers, WhatsApp-ready, logs to sheet, weekly tune-up from pilot logs.

Result: Faster replies, fewer missed chats, clear escalation list each morning.

Technology: LLM + retrieval over business content, web/WhatsApp widget.

Outcome: Instant answers on timings/shipping/returns; hot leads escalated with context.

Client-style build

Fashion Shopify Store + WhatsApp Sales Flow

Problem to result: catalogue on Instagram to a Shopify store with WhatsApp enquiries and review follow-ups.

ShopifyWhatsAppCatalogueReviews

Problem: Catalogue lived in Instagram highlights and WhatsApp photos. Customers waited hours for price/availability.

Solution: Shopify store with clean collections, COD/UPI, WhatsApp chat + catalogue-to-WhatsApp flow, and post-delivery review requests.

Features: Collections, search, test orders, owner alerts, sheet log of enquiries.

Result: Store as single link for bio/ads; faster answers; foundation for AI support later.

Technology: Shopify, WhatsApp, GA4, Search Console.

Outcome: Browsing without waiting on chat; every enquiry logged; review requests automated.

Client-style build

Restaurant Ordering via Catalogue + WhatsApp

Menu to WhatsApp orders with kitchen alerts and status updates — catalogue thinking applied to food service.

CatalogueWhatsApp AutomationOrders

Problem: Phone orders interrupted service; no record of who ordered what.

Solution: Hosted menu catalogue → WhatsApp order with items prefilled → kitchen/owner alert → status + feedback flow.

Features: Menu with variants, order prefill, alert routing, daily sales sheet.

Result: Calmer counter, fewer errors, review capture after meals.

Technology: Catalogue + WhatsApp automation + sheets log.

Outcome: Fewer phone interruptions; every order ticketed; repeat ordering in two taps.

· Philosophy

Good work starts with
understanding the problem.

01

Business problem

What hurts, and what it costs.

02

Design decision

What we chose, and why.

03

Technology

Built to be owned and run.

04

Customer experience

What changed for end users.

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